We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@wktea.com. Please note that returns will need to be sent to the following address:
The Whistling Kettle
Attn Returns
1205 Broadway
Albany, NY 12204
The Whistling Kettle will gladly pay return shipping costs when the return is due to an error on our part: wrong product shipped, etc. Other returns, such as those due to a change of heart, or the wrong product being ordered, are at the customer's expense.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@wktea.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of the damaged parcel to make the claims process easier for everyone involved.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@wktea.com.
When does my order ship?
Most orders are generally fulfilled and shipped within 1-2 business days. You can also check the status of your order by clicking on the "My Account" link at the top of the page. If you checked out as guest, you can create an account and see your orders. We will e-mail tracking information as well.
Navidium Shipment Protection
By selecting Navidium protection at checkout your order will be protected from damage, loss*, or theft*. In the unfortunate case that your order is lost or is broken upon arrival, you can easily receive an expedited replacement or store credit.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
What if my shipment hasn't arrived?
The tracking number will provide you with the most details. Many times misdelivered packages show up within 72 hours. We recommend contacting UPS or USPS directly if you need assistance with a lost package. Reach out to customer support if you require further assistance.