The tool bar at the top of the page will indicate when your order qualifies for free economy shipping. Your order subtotal needs to reach the amount indicated after any discounts or coupons have been applied.
WHEN DO ITEMS SHIP?
Most orders are generally fulfilled and shipped within 1-2 business days. You can also check the status of your order by clicking on the "My Account" link at the top of the page. If you checked out as guest, you can create an account and see your orders. We will e-mail tracking information as well.
ENHANCED NAVIDIUM SHIPMENT PROTECTION
By selecting Navidium protection at checkout your order will be protected from damage, loss*, or theft*. In the unfortunate case that your order never comes or is broken upon arrival, you can easily receive an expedited replacement or store credit.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
WHAT IF MY SHIPMENT HASN'T ARRIVED?
The tracking number will provide you with the most details. Many times misdelivered packages show up within 72 hours. We recommend contacting UPS or USPS directly if you need assistance with a lost package. Reach out to customer support if you require further assistance.
WHAT IS YOUR RETURN POLICY?
All on-line refund requests must go through on-line customer support. Please do not return on-line purchases at retail locations. We will accept most returns within 30 days of purchase. See details below:
PRODUCTS (I.E. TEAWARE)
Please report damaged shipments immediately including a picture. Otherwise, all products must be in original condition and in the original packaging. Due to the fragile nature of glass, we cannot warranty glass products that have been used. If you believe the product to be defective, please reach out to customer service for resolution.
We will accept returns on tea that have not been opened, excluding samples. We recommend purchasing samples before committing to larger sizes. If you believe the tea has quality issues, please do not throw away the tea and reach out to customer service as soon as possible.
Customers are responsible for return shipping for items purchased in error or have changed their mind.