Shipping & Returns
The tool bar at the top of the page will indicate how much your order needs to be in order to get free shipping.
HOW LONG DOES IT TAKE TO SHIP?
Most orders are generally fulfilled and shipped within 1-2 business days. You can also check the status of your order by clicking on the "My Account" link at the top of the page. Note: Tea of the Month subscriptions are on a different schedule. Please refer to the subscription page for more information.
There may be rare instances where a particular item is unavailable or cannot be shipped in our normal 1-2 business day time frame. We will contact you by e-mail if there will be a delay and provide you with options.
WHAT IF MY SHIPMENT HASN'T ARRIVED?
Most shipments will have an associated tracking code. In rare instances a shipment may show up as delivered. Many times this is caused by a mis-delivery and resolves itself within 72 hours. We also recommend calling the carrier (in most cases, your local post office) who can trace packages. You can contact us if you require additional assistance.
WHAT IS YOUR RETURN POLICY?
In general we will accept returns for a period of 30 days after purchase. Our retail locations cannot accept returns for on-line purchases. Customers are responsible for return shipping for products purchased by accident.
PRODUCTS (I.E. TEAWARE)
Please report damaged shipments immediately. All products must be in original condition and in the original packaging. Due to the fragile nature of glass, we cannot warranty it after it leaves it's original package.
We will accept returns on tea that have not been opened. We recommend purchasing samples before committing to larger sizes. If you believe your tea has a 'defect' we will accept the return for testing and issue refunds on a case by case basis.