POLICIES FAQ

Do you take reservations? Do you accommodate large parties?

Special Mother's Day Reservation Request

Troy Reservations:

PARTIES 17-52 guests:

  • Please fill out the form online and we will get back to you shortly with date availability: www.TheWhistlingKettle/book-your-party
  • Party time block choices: 11am-1:30pm or 3:30-6pm
  • Menu availability based on size of group. Very large groups may be required to pre-order menu selection. We'll work with you to determine what will best fit your needs.

PARTIES 10-16 guests:

  • Groups may order off our regular menu.
  • To best serve you, we take reservations on weekdays 11-11:30am or 3-4pm, weekends 11am or 4pm
  • You may call and speak with the greeter about making a reservation at one of these times.
  • Tables will be held for up to 10 mins after reservation.
  • Parties after 11am and before 4pm are served on a first come first served basis. We have 15 minute call ahead seating. Call 15 minutes prior to your arrival and speak with the greeter.
  • During peak lunch times, we may require the majority of your party to be present in order to be seated.

PARTIES under 10 guests:

We have 15 minute call ahead seating. Call 15 minutes prior to your arrival and speak with the greeter.

Ballston Spa Reservations:

PARTIES up to 25:

To best serve you, we take reservations for parties up to 25 people on:

  • weekdays 11am-11:30 or 3-4pm
  • Weekends 11am or 4pm

Please call and speak with the greeter about making a reservation at one of these times.

  • We are unable to move tables together for parties larger than 12 guests. Instead, we will seat you in nearby tables.
  • Tables will be held for up to 10 minutes after reservation.
  • Groups may order off our regular menu.
  • Parties after 11am and before 4pm are served on a first come first served basis. We have 15 minute call ahead seating. Call 15 minutes prior to your arrival and speak with the greeter about seating availability.
  • During peak lunch times, we may require the majority of your party to be present in order to be seated.

PARTIES larger than 25 guests:

We recommend you contact the Troy location and fill out the form at: www.TheWhistlingKettle.com/book- your-party

I'd like to host a shower. Is that something that is available?

Our Troy location has a seperate banquet room for these types of events.

Fill out the form at: www.TheWhistlingKettle.com/book- your-party

Do you split checks?

Splitting checks takes a lot of time away from other customers. To provide timely service we provide one check per table. For example, a party of 12 requires a server to spend 2 minutes per guest seperating, printing out, & making change. That would be over 20 minutes, which creates problems for other customers that are waiting for service.

Can I bring my own food or tea?

Restaurants make money selling food, and therefore the answer is no. If you are bringing your own tea, you will be charged for a full pot of tea.If you bring your own food, you will be charged for the equivalent product we sell. We are able to handle most allergy and diet concerns.

Is there a gratutity?

There is a 20% gratuity on parties over 5. 

Seating restrictions

Ballston spa - Due to the smaller space size, booth availability is restricted to parties of 3 or more during peak times (until 2pm typically).
Troy - Please call ahead. We're pretty flexible most of the time.

\Thanks for your understanding.

If there is a waiting list please be considerate of other waiting guests if you are finished with your meal.